Frequently Asked Questions

Q. Are there any hidden charges when I sell my gold to PostGold?
No. Our service is absolutely free of charge and there are no hidden costs for you to be worried about. The postage is all pre-paid and the package is insured. If you decide not to use our service and ask for us to return your items, we will return them at no cost to you.

Q. How do I get my gold to PostGold?
It’s very simple, just complete the form to request your FREE PostGold bag. Once you have received your PostGold pack, all you need to do is put your valuables into the pre-paid envelope and then take this down to your local post office.

Q. How do I get the money for my gold scrap?
Once we have valued your items, we will send a cheque using first class post within 24hours.

Q. Is it possible to get a quote on the phone?
There are two factors which impact the value of the items you send us. Firstly, the price of gold which fluctuates on a daily basis. Secondly, the gold content of your items and their weight. Your items are valued by experts who need to be able to see your items in order to weigh and test their gold content in order for us to give you our best offer. This isn’t something that can be done over the phone.

Q. What items do PostGold buy?
Please see What We Buy.

Q. How can I tell if my items contain precious metals?

Do they stick to a Magnet or not?

Valuable items containing high grade gold, silver, and platinum are not magnetic. So simply run a refrigerator magnet over your items. If your jewellery sticks to the magnet it is most likely not real gold.

Check for a hallmark

A lot, but not all, real gold items are hallmarked. Usually the hallmark, a small stamp, will be in a discrete place such as the inside of a ring. Unfortunately not all real gold items are hallmarked. So if possible please try using the magnet test. Don’t worry if you are in doubt as we do test all items you send just to make sure!