Terms & Conditions

The following terms and conditions shall be legally binding on you (the “Client”) being the person or persons entering into the assessment by “PostGold” (PG) and any agreement thereafter for the sale of precious metals to PostGold and/or as a user of the Postgold website and will ensure the advantage of PostGold and its successors and/or any appointed representatives.

A. These terms and conditions shall be governed by the laws of the United Kingdom. PostGold's failure to exercise or enforce any right or provision of the terms and conditions will not be deemed to be a waiver of such right or provision to you being the Client.

B. All Items the Client sends to PostGold must either be sent in the packaging provided by PostGold or by a carrier that employs a system whereby your package can be tracked. The PostGold bag provided containing your items will be insured up to the value of five hundred pounds sterling (£500). Use of an alternative carrier is at your own risk. If the Items are lost or stolen prior to reaching PostGold the Client must make a claim against the carrier. If your items are worth more than £500 you may insure your items for a higher value at your own expense. PostGold utilizes the services of third party carriers such as Royal Mail for the delivery of your PostGold Bag. The tracking applications of these third party carriers will be the only proof that your Items were mailed to PostGold. PostGold reserves the right refuse delivery of any package.

C. The Client certifies to PostGold that they are legal rightful owner of the property under the legal laws of the United Kingdom and that the items have not been acquired through any illegal activity either within the UK or any other foreign country.

D. The Client is a resident in the United Kingdom and are eighteen (18) years of age or older.

E. If your package is accepted; PostGold's liability will be limited to the lesser of the following:

1. The lesser of the current market liquidation value of your items, or fifty percent (50%) of the wholesale value of your         items.

2. Fifty percent (50%) of the certified appraised value of your Items that has been appraised within the past ninety (90)     days. PostGold reserves the right to verify the appraisal document with a third party or parties.

3. The total sum of one hundred and twenty five pounds (£125).

This limitation of liability shall be binding on the Client and any third party, including, but not exclusive to, you and your successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to your transaction with PostGold. In no event shall PostGold be liable for any damages from the loss or destruction of property in its possession for any reason, including negligence greater in value than set out in this section. PostGold shall not be liable for any subrogation claim brought by your insurance carrier, and, by submitting an item to PostGold the Client expressly and specifically waive any such subrogation claim on your behalf as well as on the behalf of your insurance carrier. In no event shall PostGold be liable for any consequential or indirect loss. By submitting the items you explicitly and expressly accept this limitation of liability.

F. PostGold purchases second hand jewellery for refining, not for resale. Prices are based solely on the weight and carat grade contained in the Items, not on its potential value if resold intact. By sending your items to PostGold the Client accepts that the process of determining a value (the “Valuation” or “Appraisal”) may involve placing certain acids on the gold, silver or platinum and this can leave permanent tarnishing, staining, and/or scratches. PostGold does not purchase precious or semi precious gemstones of less than ½ a carat; therefore, we advise that the Client may wish to remove gemstones prior to shipping your Items to PostGold. PostGold will not be held responsible for loss or damaged gemstones contained in jewellery that is sent to us for Appraisal. PostGold does not purchase jewellery or items not containing precious metals. Please note that items not containing precious metals will be returned by PostGold. Your items will be returned to you at PostGold’s cost, uninsured via recorded delivery, within 21 days of the Appraisal.

G. Once your Items are received by PostGold, they will be assessed and a payment including VAT will be issued to the Client within 1 working day (24 hours) of the appraisal via cheque. PostGold will send You a Correspondence with confirmation that we intend to buy your Items and a cheque for the amount inclusive of VAT (the “Correspondence”). The date on the cheque is the date payment was issued. If you request to be paid by bank transfer (BACs) you agree that you waive your right to the 7 day material return policy. Packages are delivered to PostGold 5 days per week, Monday through Friday, 9am until 5pm, exclusive of UK bank holidays or weekends. In the event the 1 working day period would extend into a weekend or holiday, your Items will be processed and payment issued the first business day following the holiday or weekend. The 1 working day does not include the time it takes for your payment to be delivered to you.

H.If the Client decides not to accept our Valuation of their Items, the Client must contact us via telephone or e-mail and return the payment, the original cheque, so that it arrives in our offices or bank account within 7 days of the date on which the payment was issued as outlined in the Correspondence. Failure to do so is likely to result in the processing of your Items and once processed, the Items cannot be recovered. If you request to be paid by bank transfer (BACs) you agree that you waive your right to the 7 day material return policy. Your Items will be returned to the Cleint at PostGold’s cost within 21 days from when we receive our payment back. If the Client deposits or cash the cheque, the Client cannot cancel the sale of the Items.

I.PostGold will insure the item for no more than the amount offered by PostGold regardless of what it was insured for when mailed by you to PostGold. Unless PostGold is otherwise notified by the Client in written form (e-mail or fax) prior to the return of the shipment and the Client agrees to pay for any extra insurance PostGold shall, in its sole discretion, choose the return carrier, insurance and receipt verification method for each transaction.

J. If you wish to submit a claim to PostGold, you must notify us immediately to request a claim form. In order to be processed, the claim form must be fully and accurately completed, signed and mailed to PostGold in accordance with the claim form instructions. The Client must submit any and all supporting documentation with the completed and signed claim form. Failure to properly complete, sign and/or mail the claim form with proof that the goods were mailed to PostGold will result in the denial of the claim by PostGold.

K. You agree to indemnify and hold harmless PostGold against any and all liability, claims, suits, losses, costs and legal fees (paid in advance) caused by, arising out of or resulting from any breach or claimed breach of these terms and conditions, including claims brought by third parties. You further warrant that You will fully, defend, protect, indemnify, and hold harmless PostGold and its lawful successors and assigns from any adverse claim thereto.

L. . PostGold reserves the right to change these terms and conditions and advise you to revisit our website, PostGold.co.uk, periodically to ensure that you are aware of our current terms and conditions.